Best Rate Guaranteed
Get our lowest rates GUARANTEED when you book directly via our website or phone. If you find a lower publicly available rate on another website, we’ll match the lower rate and also give you and additional 10% discount.Terms & conditions apply
Ramada Encore Doncaster guarantees that our website will have the lowest rate publicly available to consumers on the Internet. If you find a rate lower than Ramada Encore Doncaster’s Best Available Rate that is viewable and bookable on another website for the same hotel, same room type, same number of guests, same currency and for the same dates, and advise the hotel where you made the booking within 24 hours after booking your room on our website, the hotel will match the lower rate and give you an additional 10% off each night of the stay. If there is a rate available on our website that is the same or lower than the rate on the other website, the hotels best rate will be offered instead. Due to rounding and other issues, rates within £0.50 of our Best Available Rate will be considered a match and will not qualify for Best Rate Guarantee claims.
To file a claim, fill out the online Claim Form with your booking details. Only one valid claim can be submitted per person, per e-mail address, per calendar month. All reservations must be for personal use only and booked by the guest who will actually be staying at the hotel. Reservations booked by brokers or agents will not qualify. Best Rate Claims and any discounted rates issued under this program are not transferable.
Guarantee applies only to reservations made on www.encoredoncaster.co.uk www.encorehotels.co.uk www.bdlmanagement.co.uk or www.bdlhotels.co.uk websites. Guest must have a valid reservation confirmation number.
Guest must submit the claim within 24 hours after booking the original Ramada Encore reservation and at least 48 hours before scheduled arrival. If the original reservation was made within 48 hours of arrival, the Best Rate Guarantee is not applicable. The competing rate on another website must be for the same hotel, for the same dates, for the same room type, for the same number of guests, in the same currency and must be publicly viewable and bookable via the Internet. A viewable rate means that the general public can view the rate on the website. A bookable rate means that the rate is available and can be reserved online. Special rates available only to members of membership clubs or programs do not qualify.
Ramada Encore Doncaster staff must be able to verify, to their satisfaction, that the claim meets all conditions of the Guarantee and these Terms and Conditions, and that it has been properly submitted. Any participating hotel reserves the right to reject a Best Rate Claim and/or to cancel any discounted rate previously issued by it in the event of fraud or abuse of this Program or non-compliance with these Terms and Conditions.
For a multiple night stay, the total room cost for the stay will be evaluated in determining whether the other website has a lower rate.
Any rate change is not effective until the guest receives written confirmation. The standard claims processing time is 24 business hours. Claims submitted outside of business hours will be processed on the next business day. If a guest’s stay begins before written confirmation is received, the original rate will remain in effect. The participating hotel recommends that the written confirmation of any rate change be presented by the guest at check-in.
The Guarantee applies only to published rates available to the general public. This excludes private rates, rates involving a prepaid voucher program, require a coupon or promo code, hotel rooms sold as part of a travel package, corporate discount rates, group rates (5+ rooms), meeting rates, any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organisation where the rates are targeted toward a specific group of individuals and not intended for the general public.
The Guarantee does not apply to websites or rates where the Ramada Encore brand and/or specific hotel and location are not known until the booking is made.
If the guest is a member of the Wyndham Rewards loyalty program, the number of Wyndham Rewards Points, airline miles of other currency to be awarded will be based on the rate actually paid by the guest at check-out.
For purposes of this Guarantee, the “rate” includes the room rate only and does not include any taxes or tariffs (i.e. VAT) or any guest fees or charges which may be imposed by the hotel on the guest’s stay.
The rates available under this Guarantee cannot be combined with any other special or promotional offers or discounts.
Void where prohibited by law. Ramada Encore Doncaster reserves the right to modify, alter, suspend or terminate this Guarantee at any time without prior notice at its sole discretion
How to Submit a Claim
Before submitting a claim, please ensure that your claim meets the following requirements.
1. You booked your original Internet reservation on one of the following sites: www.encoredoncaster.co.uk www.encorehotels.co.uk www.bdlmanagement.co.uk or www.bdlhotels.co.uk
2. It has not been more than 24 hours since you booked your original Internet reservation.
3. The competing rate must be available to the general public.
4. The competing rate must be confirmed as available.
5. Your original Internet reservation was not booked within 48 hours of arrival. Because BDL Hotels’ staff must check the availability of the competing rate before honouring a claim, we cannot guarantee reservations booked within 48 hours of arrival.
If you meet the above requirements, please complete the online Guarantee Claim Form below. You will hear back from a hotel member of staff, via e-mail or phone, within 24hours of submitting your claim
